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Legal |
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Terms of Service and
Acceptable Use Policy |
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Duport Online Terms of Service.
This Agreement governs the purchase and use, in
any manner, of all services provided by Duport Online.
Upon signing up for a service
offered Duport Online, all
customers agree to comply with Duport Online's Terms of Service. This policy
is aimed to ensure our customers are using Duport Online's services with due
regard to the rights of other Internet users and in conformity with the
requirements of Duport Online's environment.
Duport Online reserves the right to change or modify any of the terms and
conditions contained in this Agreement, and any policy or guideline
incorporated at any time and from time to time in its
sole discretion, such changes apply to
both existing or future customers. The continued use of services offered by
Duport Online reflect that you have read and accept of such changes
or modifications.
Illegal Use:
Duport Online equipment may be used for
lawful purposes only. Transmission, storage, or distribution of any
information, data, or material in violation of any applicable law or
regulation is prohibited. This includes, but is not limited to:
copyrighted material; trademarks; trade secrets or other intellectual
property rights used without proper authorization; material that is obscene,
defamatory, constitutes an illegal threat, or violates any laws.
If you believe one of our clients is using our network for such transmission
or are unsure whether the use is permitted, please
e-mail
abuse@duportonline.com for clarification.
Adult Content:
Legal adult content is allowed on our network only if we are notified,
this is due to the special system and network requirements of
adult-oriented sites, pornography and sex-related merchandising.
Server Abuse:
Attempts to
cause harm to a Duport Online's equipment, or any
customer of Duport Online is strictly prohibited. We reserve the right to
suspend or remove
any account without prior notice, if we have reason to believe that any of
the terms outlined in this Agreement are violated.
Any client who uses Duport Online equipment
to provide a free host or hosting service without notifying our
support department risks there site(s) being suspended until this matter is
discussed. Clients must also not use our equipment for debugging an application, or
to run an application or program which crashes or causes harm to any of our
equipment, those who do risk account suspension or even termination. We (www.duportonline.com)
do not allow any services or programs that in any way potentially affect the
security, speed or stability of our equipment.
If you are
unsure whether the use of a program or application is permitted, please
e-mail
support@duportonline.com
for clarification.
Unsolicited Email (SPAM):
Duport Online takes a zero tolerance approach to Unsolicited Email
otherwise known as SPAM from or
through Duport Online's equipment, to any user(s) or network is strictly
prohibited. Duport Online
will be the sole arbiter as to what constitutes a violation. Those who
do risk immediate suspension and/or removal from our network. The user or
users also risk further action being taken and a minimum fine.
Security:
Violations of system or network
security are strictly prohibited, and may result in criminal and civil
liability.
Furthermore the use of Duport Online's equipment or network
resources to gain unauthorized access to other Internet users and/or other
networks, is prohibited.
Server Resources:
Any account that uses a high amount of server resources,
such as, but not limited to, CPU, memory or any other network resources,
will be given the opportunity to move to a higher range of product offered.
Duport Online's customers are offered their allowed
traffic. Any excess bandwidth usage will be billed to the client at a rate of $5 per 5GB which will be purchased in blocks prior to exceeding the
monthly bandwidth usage.
Any account affecting our equipments performance, such as but not limited
speed or stability
risks there account being suspended without notice.
IRC:
Duport
Online does not allow IRC or any bots of such nature to be operated.
Disclaimer:
Duport Online will not be held responsible for any damages your
business may suffer. Duport Online makes no warranties of any kind,
expressed or implied of the services we provide.
Website Activity:
In the event that there is no web site availability,
Duport Online will credit the monthly charge for the outstanding service as
calculated below and as measured within a calendar month, the maximum credit
will not to exceed the monthly service charge for the affected
month.
95% to 99.5% = 25% credit,
90% to 94.9% = 50% credit,
89.9% or below = 100% credit.
In order for you to receive credit to your account, you must request such
credit within five days of occurrences. You must request credit by sending
an email or support query through normal methods. Credits will usually be applied within sixty days of
your request. Any credit to your account shall be your sole and exclusive
remedy in the event that there is no web site availability.
Server Backups:
Duport Online will once every calendar month backup your website and all
content stored on our network, in prevention of any data loss. Duport
Online will backup data to a 3rd party storage service once per calendar
month. Furthermore we will also once every week backup to a local storage
service. Please note we cannot be held responsible for any data
loss. You are responsible for maintaining local backups.
Special Offers:
Duport Online may occasionally run a number of special offers on our
site and/or a number of other 3rd party websites, these offers are subject
to availability and new customers only, current customers are not able to
take advantage of these special offers unless otherwise stated. We reserve
the right to remove any special offers from our website(s) at any given time
and/or request the removal from other 3rd party websites without any given
notice.
Billing:
All fees for services offered by Duport Online are due in advance
and fall within our billing schedule. In
the event that customer fails to pay within the billing schedule, the client
will agree to pay a late fee if the customer's account or accounts become
more than five calendar days overdue. This applies if we have not been
notified in advance of any account billing changes. Should any account or
accounts exceed the five calendar days where no payment has been received the
account will be suspended until payment is made. Once thirty calendar days
have passed, the clients account will
be removed without warning and all data lost.
To avoid interruptions in service, accounts are billed on
a recurring, subscription basis. Outstanding balances to be paid to
Duport Online will be paid in full within the given terms, should users
outstanding balance remain unpaid Duport Online will begin legal
proceedings to recover funds.
Cancellation Policy:
To cancel any service offered by Duport Online, the main account holder
must notify our billing support staff by either emailing:
billing@duportonline.com
or raising a support query with details on the reason for cancelling the
service offered, the account holder must include all requested information
by our support staff in order to cancel the account fully. Any outstanding
balances must be paid in full before any cancellation will be processed.
Under our 14 Day Money Back Guarantee, Duport Online will provide customers
with a full refund on all services unless otherwise marked excluded. This guarantee only applies if the customers usage is less than 50% of
the full paid monthly usage. If
the customers usage is above the allowed usage no
refund will be given. Duport Online will not provide
cancellation refunds in cases were admin time has exceeded 2 hours in order
to transfer, edit or complete any request to move a website(s) otherwise
known as account(s) to our servers.
In order to receive such money back the main
account holder must notify our billing support staff by either emailing:
billing@duportonline.com
or raising a support query with details on the reason for cancelling the
service offered, the account holder must include all requested information
by our support staff in order to cancel the account fully. The
guarantee does not apply to any setup fees.
This guarantee does not apply to accounts that have been
suspended or terminated due to a violation of this Agreement.
Duport Online
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